Make It Work Shuts Down | Tech Help LA – Saves The Day!!!
Tech Help LA got wind of a large tech support company that recently went out of business leaving their customers in a completeĀ disarray. Many customers had pending contracts and they were left with no where to turn. Our CEO Ron Patterson and our CTO Leibert Brooks were former employees of the company that failed shortly after their leaving. After hearing the bad news, Patterson and Brooks have decided to reach out to those customers to see if we can help. If you are an Ex-Make It Work customer, feel free to contact us for a FREE phone consultation. We can discuss your current technical support needs taking intoĀ consideration your financial loss and extend a generous service discount to get your problems solved. We pride ourselves in our remote support allowing us to fix problems online by connecting remotely to the computers that are connected to the Internet making the process of helping our customers more convenient and effective. Lastly, our hearts go out to the techs who have lost their jobs due to the fail of the business. If you are an Ex-Make It Work technician, we invite you to reach out to us to see if we can help in your transition. Help spread the word as Tech Help LA saves the day.
Quick Tech Help LA Tip:
Customers that have pending contracts with Make It Work should contact their credit card or financial institution to attempt to reverse charges. We have been informed that many customers have been successful in reversing charges and their banking institutions are planning to settle the matter with Make It Work directly.
Make It Work Founder Pulls the Plug on Struggling Computer Support Company
Owner Eric Greenspan says declining revenue and a lack of new customers forced him to call it quits after 11 years in business

Make It Work Inc., based in Santa Barbara, closed up shop for good Monday morning after repairing computers for more than 11 years.
The computer support company sent out technicians to homes and small businesses to fix āanything that hums, beeps or clicks, from computers toĀ iPodsĀ to home theaters.ā
Before 2008, Make It Work experienced five years of growth and doubling revenue, founder and CEOĀ Eric GreenspanĀ toldĀ NoozhawkĀ on Monday. But, he added, yields have been declining since 2008, the company hasnāt raised enough capital and it had difficulty acquiring new customers.
āI donāt regret anything because it was quite a ride, but Iām sorry for the people who got hurt by it, including my employees, customers, shareholders and my family,ā Greenspan said. āItās easy to sit here and be a Monday morning quarterback, but the state it has left me in personally and the effect it has had on my family make it hard to argue that it was worth it. Itās quite devastating; we put 11 years of hard work into this, and I have a kid going to college and another one about to get out of diapers ā itās painful.ā
Make It Work recently announced aĀ new fixed-price business model, began partnerships with retailers such asCostcoĀ and was about to launch a new deal withĀ AmazonĀ and Costcoās online division but they didnāt materialize fast enough, Greenspan said, adding that the company was consistently āunder-financed and bootstrappedā because venture capitalists werenāt interested in a service-based business.
Greenspan said the company couldnāt pay its lease payments on its location aboveĀ The Habit Burger GrillĀ inĀ La Cumbre Plaza, and the next step was repossessing Make It Workās red Mini Coopers. He said about 34 employees are out of work.
āBut what weāve heard so far is that 95 percent of the customers have responded with, āWhere will I go now?ā Comments from theĀ Facebook pageĀ have been extraordinary,ā Greenspan said. āPeople know we built a remarkable company that had a significant following, but without proper funding, price point and no new customers flowing in like before 2008, you canāt maintain a business.ā
Hallie Avolio ofĀ Latitude 34Ė TechnologiesĀ said the industry is changing. While she was surprised to hear Make It Work was finished, she said that when someone loses his or her data, thereās not much incentive to repair an old computer when new machines are more affordable.
āA lot of it depends on the cost of the equipment,ā said Avolio, adding that an average computer lifespan is three to five years. āIf the cost of a computer comes down and itās much more commoditized where you can go to Costco to buy a cheap machine with a year warranty, then maybe these types of companies arenāt that necessary for home machines.ā
Greenspan said that most of the companyās revenue came from installations and configurations for residential machines. But is there a future for home-based computer repair services?
āI believe with proper financing a company like ours could be very successful,ā he said. āServices arenāt very appealing to big financers so getting that capital is difficult, but the key is in strategic partnerships, and thatās the direction we were heading.ā
TechEaseĀ used to focus half of its business on the residential market, according to co-founder Evan Asher. He decided to move the companyās direction toward small businesses because of better margins and more demand.
āIf I was confident in the residential-based business, we wouldāve taken the company in a different direction,ā said Asher, adding that his company will honor Make It Work customers who purchased prepaid hourly packages.
He said another factor is that Make It Work, and many other similar businesses, are entirely mobile.
āWe offer the option for clients to drop their computers off at our location, which allows us to work more efficiently on them,ā Asher said. āWeāve found this translates into a more viable business model, as we can work on multiple computers at once, and arenāt spending time in transit.ā
Greenspan said it doesnāt help a company such as Make It Work when hard drives are moving to solid-state, operating systems are self-healing andĀ MacĀ users can find free advice from their localĀ AppleĀ store.
The company was busiest whenĀ Windows XPĀ was transitioning toĀ Windows Vista, according to Greenspan. He said itās a challenge as prices drop for new machines and people can easily back up information on the cloud.
āToday, you can switch devices and be back online in no time,ā Greenspan said. āWhen everything is up in the cloud you wouldnāt miss a beat. We face significant challenges by the solid-state nature of the hardware and inexpensiveness of todayās devices.ā
Greenspan wonāt reboot another computer support company after an 11-year run with Make It Work, but he said he hasnāt called it quits. Heās not sure what his next venture will be, but he offered advice to entrepreneurs looking to start a business.
āI can tell you this much: Youāve got to have a really strong iron stomach to stand up to the challenges you face as an entrepreneur,ā Greenspan said. āYou have to somehow protect your personal life and personal nest egg. I did not do that. I threw everything into this company, and it sucked me dry.ā
āĀ NoozhawkĀ staff writer Alex Kacik can be reached atĀ akacik@noozhawk.com. Follow Noozhawk on Twitter:Ā @NoozhawkBiz,Ā @noozhawkĀ and@NoozhawkNews. Connect withĀ Noozhawk on Facebook.