💻 Computer Tech Support Services | Onsite & Remote Support | ☎ (213) 986-5722 | ✉ email@example.com
Last revised: February 2017
In case you are located in the United States this Agreement requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limits the remedies available to you in the event of a dispute.
Tech Help LA provides an online platform that helps connect customers who wish to purchase designs (“Customers”) and designers who wish to provide such designs (“Designers”), including, for example, through Design Contests, the Ready-made Design Store, and the Project Service (each as defined below and collectively, the “Services”). “User” means any user of the Site or Service, and may be a Designer or a Customer. If you are a User, the provisions in this Agreement regarding Users apply to you. If you are also a Customer, further the provisions in this Agreement regarding Customers apply to you. If you are also a Designer, further the provisions in this Agreement regarding Designers apply to you. “Sold Design” means the applicable winning Design Concept, purchased Design Template (and any customized version thereof), or the design sold under the Project Service. “Sale” means the applicable sale. “IPR” means all trade secrets, copyrights, trademarks, mask work rights, patents and other intellectual property rights recognized by the laws of any country.
1.2 Design Contest.
(a) Customer may create a design contest (“Design Contest”) by creating a design brief (“Design Brief”), paying the Customer Payment and following the other instructions on the Site. The Design Brief must clearly specify the requirements for the Design Contest, such that Designers clearly know the rules and criteria on which their Design Concepts will be judged. There are currently two types of Design Contests: (1) the default Pre-Paid Contest and (2) the Guaranteed Contest. Designers invited by Tech Help LA (in Tech Help LA’ sole discretion) to enter a Design Contest may submit design concepts (“Design Concepts”) in the format specified by Tech Help LA by following the instructions on the Site. Design Concepts must comply with the Design Brief. (b) For Guaranteed Contests, Customer must select one or more winning Design Concepts by a certain time specified by Tech Help LA. If no winner is selected in the qualifying round of a Guaranteed Contest, Tech Help LA will retain the Customer Payment, Tech Help LA will distribute the Designer Fee equally among the Designers who participated in the Guaranteed Contest and who have won a Design Contest in the past and who have not breached this Agreement, and Customer will have no right to a refund or to use the Design Concepts. If no winner is selected in the final round of a Guaranteed Contest, Tech Help LA will retain the Customer Payment, Tech Help LA will distribute the Designer Fee equally among the finalists who satisfy criteria determined by Tech Help LA’ in its sole discretion, in the final round of the Guaranteed Contest, and Customer will have no right to a refund or to use the Design Concepts. (c) For Pre-Paid Contests, Customer must select one or more winning Design Concepts by the time the Pre-Paid Contest closes. Customer may withdraw Pre-Paid Contest (but not a Guaranteed Contest) for a refund of the Customer Payment before entering the final round and before the close of the Pre-Paid Contest. Customer may additionally seek a refund of the Customer Payment for a Pre-Paid Contest (but not a Guaranteed Contest) at any time up to 60 days after the date of payment for the Pre-Paid Contest, but only if finalists were not chosen by Customer. (d) For the avoidance of doubt, Customer has no right or license to use any Design Concepts other than the Sold Design. Customer may not: (a) run a Design Contest if Customer is tendering the creation of the same design through a service other than the Site (this Section (a) does not apply to customers located in the EEA); (b) allow or request Designers to submit Design Concepts to Customer via any means other than via the Site; and (c) collude in relation to the awarding of a winner in a Design Contest or awarding a separate account held by Customer as the successful Designer in a Design Contest. Customers and Designers must deal on an arm’s length basis Customer may not cancel any Design Contest for the purpose of contracting separately with a Designer who Customer meets through the Site which results in Customer avoiding paying Tech Help LA any Customer Payment or any fees and charges of Tech Help LA.(e) Some jurisdictions provide Customer certain mandatory statutory rights (e.g., right to supplementary performance (e.g., rectification or replacement), right for a refund, right to withdrawal, right to reduce the price and right to damages in case the Design Concepts are defective) (collectively, “Mandatory Statutory Rights”) which remain unaffected.
1.3 Ready-made Design Store.
(a) Designers may list design templates (“Design Templates”) for sale in Tech Help LA’s Ready-made Design Store (“Ready-made Design Store”), by creating a listing, uploading the Design Template (in the file format specified by Tech Help LA), and following the instructions on the Site. Tech Help LA reserves the right to modify and/or remove any Design Templates in its sole non-discriminatory discretion (including any Design Template similar to other Design Templates on the Site or other websites, or does not meet Tech Help LA quality standards). Tech Help LA will set and may modify the selling price of any Design Template. If Designer does not agree with any modifications or pricing, then Designer may remove the Design Template from the Ready-made Design Store. During the time a Design Template is listed for sale in the Ready-made Design Store, Designer hereby grants Tech Help LA the exclusive right to market and sell the Design Template (and designs based on the Design Template) and will not market or sell the Design Template (or designs based on the Design Template) other than through the Site. (b) Once a Customer purchases a Design Template, Customer may request (in which case the Designer must provide) up to two rounds of customizations to the Design Template for the purposes of inserting Customer’s brand name or making minor customizations to the Design Template itself. Designer may refuse to make customizations which are in addition to the forgoing. Designer must deliver each required round of customizations to Customer within 24 hours after receiving Customer’s requests, otherwise Tech Help LA may (upon Customer’s request and in Tech Help LA’ discretion) cancel the sale of the Design Template to the Customer or perform the customizations itself or through its subcontractors, in which case, Designer will forfeit 30% of the Designer Fee for such sale (or a lesser amount if required under applicable law for customers located in the EEA). Customer will be deemed to have accepted the resulting design unless the design does not include the requested customizations and Customer provides notice of rejection to Tech Help LA and Designer within 48 hours of delivery of the design. If the cause for the notice of rejection is not cured within 30 days of the notice of rejection (and for customers located in the EEA you’ve exhausted your Mandatory Statutory Rights), Customer will be refunded the Customer Payment and Customer will have no right to use the Design Template or resulting design in any way. If Tech Help LA determines, in its sole and absolute discretion that a delivered Design Template (including customizations made by the Designer) complied with the requirements of this Section 1.3 and Customer’s rejection was therefore unwarranted, then Tech Help LA may determine that the Design Template and resulting design is instead accepted by Customer and such determination is final and conclusive. (c) Some jurisdictions provide Customer certain Mandatory Statutory Rights (defined in Section 1.2(e) above) which remain unaffected.
1.4 Project Service.
(a) Customers and Designers can work with each other on design projects by creating a 1-to-1 project (“Project Service”) and following the directions on the Site. Designer can create invoices to request payments from Customer. Customer can pay invoices and reserve the right to accept designs before they are considered Sold Designs. If designs have not been accepted by Customer, Customer may request a refund of the Customer Payment, at any time up to 60 days after the date of invoice payment, or 10 days after delivery of Designs, whichever happens sooner. In addition to the foregoing, customers located in the EEA may request a refund of the Customer Payment, at any time up to one year starting with the accrual of the claim. After Designer has delivered the designs, Customer will be deemed to have accepted the designs unless Customer provides notice of rejection to Tech Help LA and Designer within 10 days of delivery of the designs. If the cause for the notice of rejection is not cured within 30 days of a rejection notice, Customer will be refunded the Customer Payment and Customer will have no right to use the resulting design in any way. Tech Help LA reserves the right in its sole discretion to restrict Customers or Designers from creating projects using Project Services and to remove projects. Tech Help LA has no involvement in managing or providing the design to Customer and is simply providing the ability for Designer to store files for, work with, invoice and receive payments from Customers, and for Customers to request services from, view designs, provide feedback on projects and pay Designers, using Project Services. (b) Some jurisdictions provide Customer certain Mandatory Statutory Rights (defined in Section 1.2(e) above) which remain unaffected.
The following terms apply to Customers who have purchased a Sold Design and Designers who have sold a Sold Design.
3.1 Payment and Delivery.
For the Design Contest and Ready-made Design Store, (a) Customer will pay the Customer Payment to Tech Help LA and Tech Help LA will pay Designer the Designer Fee (subject to first receiving payment from Customer), and (b) Designer will upload the Sold Design and Tech Help LA will deliver the Sold Design to Customer, in a format specified by Tech Help LA. For the Project Services, (1) Designer will upload the Design and if Customer accepts the Design as described above, then (2) Customer will pay the Customer Payment and Tech Help LA will pay Designer the Designer Fee (subject to first receiving payment from Customer). The “Customer Payment” means (i) the price selected by Customer when Customer created a Design Contest as set forth at http://Tech Help LA.com/pricing; or (ii) the listed price for the Sold Design in the Ready-made Design Store; or (iii) the invoiced price for the Sold Design issued through the Project Service by Designer to Customer. The “Designer Fee” means the Customer Payment, minus the fees and charges imposed by Tech Help LA as set forth at http://help.Tech Help LA.com/customer/en/portal/articles/1554727-how-much-does-1-to-1-projects-costand minus any applicable Taxes.
Refunds will be paid to Customer using the same payment methods Customer used to remit the Customer Payment to Tech Help LA or via any other method specified by Tech Help LA from time to time. If a refund is paid to Customer or a credit card charge back occurs, then: (a) Designer must reimburse Tech Help LA for the applicable Designer Fee (the reimbursement will first be paid out of any Tech Help LA Credits held by Designer and any remaining debt will be payable by Designer to Tech Help LA on demand); and (b) Customer will initially receive the amount of the Customer Payment, less the Designer Fee and will receive the Designer Fee only once the Designer Fee is reimbursed by Designer to Tech Help LA. Tech Help LA may refund Customers for the following reasons: (i) the Sold Design is Defective; (ii) Tech Help LA is required by law or considers that it is required by law to do so; (iii) Tech Help LA determines that issuing a refund to Customer will avoid any dispute or increased costs to Tech Help LA; (iv) Tech Help LA issues the refund to Customer in accordance with any refund policy specified by Tech Help LA from time to time; (v) the order placed (or request made) by Customer is found to be fraudulent; (vi) Customer placed a duplicate order (or request) in error; or (vii) in Tech Help LA’ sole opinion, Tech Help LA considers that it is likely that the refund is necessary to avoid a credit card charge back. A Sold Design will be deemed to be “Defective” if: (i) Customer and Designer agree it is defective and notify Tech Help LA of this fact; (ii) the Sold Design is subject to a third party claim that the Sold Design infringes/misappropriates such party’s IPR, that is not frivolous; (iii) does not comply with the requirements set in a Design Brief in a Design Contest or with the requirements set in a customization request for a Design Template or Project Service request.
3.3 Tech Help LA Credits.
(a) The Designer Fee will be paid to Designer in Tech Help LA Credits. There are two types of Tech Help LA Credits: (i) Currency Credits, which are equivalent to one unit of the local currency based on the location of the Site (e.g., if you are using the U.S. site, the Currency Credit would be equivalent to U.S. $1; if you are using the German site, the Currency Credit would be equivalent to 1Euro; etc.); and (ii) Bonus Credits, which are not equivalent to any currency. Tech Help LA Credits are not legal tender and cannot be traded or sold to third parties. Tech Help LA Credits are only exchangeable for Sold Designs. The balance of any Tech Help LA Credits held by you may be reduced at any time by Tech Help LA for charge-backs or refunds, or for any amount owing by you to Tech Help LA, to compensate Tech Help LA for any loss it has suffered as a result of any breach of this Agreement by you. Provided that you are not in breach of this Agreement and your Account is not suspended, you may at any time (and Tech Help LA may require you to at any time) convert Currency Credits which you hold in your Account to U.S. dollars or any other currency specified by Tech Help LA from time to time. Any such payments will be subject to any minimum or maximum withdrawal amounts set by Tech Help LA, to address, for example, charge-backs and refunds. Tech Help LA is not an escrow service and does not hold property on behalf of any person. All amounts deposited or paid to Tech Help LA are property of Tech Help LA and Tech Help LA may use those funds as it sees fit. The only rights that you have to receive payment of any amounts held by Tech Help LA are as set out in this Section 3.3. Upon termination of this Agreement, all Bonus Credits will be cancelled immediately and you may convert Currency Credits described above.
3.4 General Payment Terms.
All payment will be in the local currency based on the location of the Site. You agree that you are responsible for the collection and/or payment of all Taxes which you may be liable for in any jurisdiction arising from your sale or purchase of any Sold Designs via the Site. Tech Help LA is not responsible for collecting, reporting, paying, or remitting to you any such Taxes. “Taxes” means any applicable duties, sales taxes, GST, VAT or other taxes which may be levied in respect of a transaction contemplated by this Agreement.
4. Important Disclaimers and Release
We make no warranties regarding the Design Contest, Design Concepts, Design Templates, any other products or services provided by Designers, Customers, or other Users and each of the foregoing are provided by us “AS IS”. Designers sell and Customers buy Sold Designs at their own risk. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any other User. Your interactions with other users are solely between you and such User and Tech Help LA will not be responsible for any loss or damage incurred as the result of any such interactions (excluding those directly due to Tech Help LA’ acts or the Services). If there is a dispute between you and any User, we are under no obligation to become involved. Notwithstanding the foregoing, Tech Help LA will use commercially reasonable efforts to provide the Services described in this Agreement.
You hereby release and forever discharge us (and our officers, employees, agents, successors, and assigns) from, and hereby waive and release, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or relates directly or indirectly to, any interactions or transactions of you with, or act or omission of you in relation to other Users, including Customers and Designers and Third Party Sites & Ads (excluding those directly due to Tech Help LA’ acts or the Services). This Section 4.2 does not apply to customers located in the EEA.
If you are a California resident, you hereby waive California Civil Code Section 1542 in connection with the foregoing, which states: “a general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”
In order to use the Service, you must register for an account with Tech Help LA (“Account”) and provide certain information about yourself as prompted by the Site registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. Without limiting the generality of the foregoing, you agree to provide Tech Help LA with identification documents (including copies of IDs, passports or drivers licenses) which Tech Help LA requests from you from time to time for the purposes of verifying your identity. You may delete your Account at any time, for any reason, by calling Customer Support at the contact number in Section 14.5. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Tech Help LA of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security which is based on your negligence. Tech Help LA cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. Designers may not have more than one Account.
6. User Content.
6.1 Your User Content.
“User Content” means any and all information and content that a User submits to, or uses with, the Site or Services. User Content includes Design Contests, Design Concepts, Design Templates, and reviews and/or testimonials (“Reviews”). You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that makes you or any third party personally identifiable. You hereby represent and warrant that your User Content does not violate the Acceptable Use Policy (defined below). You may not state or imply that your User Content is in any way provided, sponsored or endorsed by Tech Help LA. Because you alone are responsible for your User Content (and not Tech Help LA), you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. Tech Help LA is not obligated to remove any Design Contests, Design Concepts, Design Templates, or Reviews from the Site unless required by applicable Law. Tech Help LA is not obligated to backup any User Content and User Content may be deleted at any time. You are solely responsible for creating backup copies of your User Content if you desire.
6.2 License to User Content.
You hereby grant, and you represent and warrant, that you have the right to grant, to Tech Help LA an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license for all the duration of the intellectual property rights to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, and to grant sublicenses of the foregoing, solely for the purposes of including your User Content in the Site and Services; provided that Tech Help LA will only use your Design Brief and Design Concepts to run the applicable Design Contest in accordance with the private or public settings of the Design Contest. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content (this sentence does not apply to customers located in the EEA). For the avoidance of doubt, Designer’s license or assignment of the Sold Design to Customer is set forth in the applicable Design Transfer Agreement.
7. Acceptable Use Policy.
The following sets forth Tech Help LA’ “Acceptable Use Policy”:
You agree that you will only use the personal information of other Customers or Designers made available to you only for the purposes of interacting with them in relation to the Services. You must not use their personal information for any other purpose, including for marketing purposes. You represent and warrant that you will comply with applicable privacy laws and data protection laws in relation to the storage, use and transfer of personal information.
7.2 User Content.
You agree not to use the Site or Services with any User Content or to provide any products or services that (a) violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (b) is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive (e. g. , material that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual) or otherwise objectionable material of any kind or nature or which is harmful to minors in any way; or (c) is in violation of any Laws, or obligations or restrictions imposed by any third party.
7.3 Use Restrictions.
You agree not to use the Site or Services to: (a) upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer system or data; (b) send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (c) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (d) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site or Services or violate the regulations, policies or procedures of such networks; (e) attempt to gain unauthorized access to the Site or Services, other computer systems or networks connected to or used together with the Site or Services, through password mining or other means; (f) harass or interfere with another user’s use and enjoyment of the Site or Services; (g) introduce software or automated agents or scripts to the Site or Services so as to produce multiple accounts, generate automated searches, requests and queries, or to strip, scrape, or mine data from the Site or Services; (h) impersonate any person or entity or falsify or misrepresent yourself or your affiliation with any person or entity; or (i) display, mirror, or frame the Site.
We reserve the right (but have no obligation) to review any User Content, investigate, and/or take appropriate action against you in our sole discretion (including removing or modifying your User Content, terminating your Account, and/or reporting you to law enforcement authorities) if you violate the Acceptable Use Policy or any other provision of this Agreement or otherwise create liability for us or any other person.
Subject to the terms of this Agreement, Tech Help LA grants you a non- transferable, non-exclusive, license to use the Site and Services (excluding Design Concepts, Design Templates, designs in the Project Service, and Sold Designs) for your internal business purposes. For the avoidance of doubt, Designer’s license or assignment of the Sold Design to Customer is set forth in the applicable Design Transfer Agreement.
8.2 Certain Restrictions.
The rights granted to you in this Agreement are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, customize, or otherwise commercially exploit the Site or Services; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site or Services; (c) you shall not access the Site or Services in order to build or promote a similar or competitive service; and (d) except as expressly stated herein, no part of the Site or Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Any future release, update, or other addition to functionality of the Site or Services shall be subject to the terms of this Agreement. All copyright and other proprietary notices on any Site or Services content must be retained on all copies thereof. Tech Help LA reserves the right, at any time, to modify, suspend, or discontinue the Site or Services or any part thereof with or without notice. You agree that Tech Help LA will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site or Services or any part thereof. You acknowledge and agree that Tech Help LA will have no obligation to provide you with any support or maintenance in connection with the Site or Services.
If you provide Tech Help LA any feedback or suggestions regarding the Site or Services (“Feedback”), you hereby assign and agree to assign upon our request to Tech Help LA all rights in the Feedback and agree that Tech Help LA shall have the right to use such Feedback and related information in any manner it deems appropriate. Tech Help LA will treat any Feedback you provide to Tech Help LA as non-confidential and non-proprietary. You agree that you will not submit to Tech Help LA any information or ideas that you consider to be confidential or proprietary. This Section 8.3 does not apply to customers located in the EEA; customers in the EEA agree to assign Feedback to Tech Help LA upon our request.
Each User owns its own User Content. Excluding your User Content, you acknowledge that all the IPR in the Site and Services are owned by Tech Help LA or Tech Help LA’ licensors. The provision of the Site and Services does not transfer to you or any third party any rights, title or interest in or to such IPR. Tech Help LA and its suppliers reserve all rights not granted in this Agreement.
You agree to indemnify and hold Tech Help LA (and its officers, employees, and agents) harmless, including reasonable costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (i) your use of the Site or Services, (ii) your User Content (including your Design Contest, Design Concept, Design Template, designs in the Project Service, and Reviews), (iii) your interaction with any other User, or (iv) your violation of this Agreement or any applicable laws. Tech Help LA reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Tech Help LA. Tech Help LA will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. This Section 9 does not apply to customers located in the EEA.
10. Third Party Sites & Ads.
The Site might contain links to third party websites, services, and advertisements for third parties (collectively, “Third Party Sites & Ads”). Such Third Party Sites & Ads are not under the control of Tech Help LA and Tech Help LA is not responsible for any Third Party Sites & Ads. Tech Help LA provides these Third Party Sites & Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites & Ads. You use all Third Party Sites & Ads at your own risk. When you link to a Third Party Site & Ad, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third Party Sites & Ads.
11. Term and Termination.
Subject to this Section, this Agreement will remain in full force and effect while you use the Site or Services. We may (a) suspend your rights to use the Site and/or Services (including your Account) or (b) terminate this Agreement, at any time for a legitimate purpose, including for any use of the Site or Services in violation of this Agreement. Upon termination of this Agreement, your Account and right to access and use the Site and Services will terminate immediately. Any Tech Help LA Credits or payments outstanding to you at termination will be paid to you. You understand that any termination of your Account may involve deletion of your User Content associated therewith from our live databases. However we reserve the right to continue to use your User Content to the extent permitted under applicable law (this sentence does not apply to customers located in the EEA). Tech Help LA will not have any liability whatsoever to you for any termination of this Agreement, including for termination of your Account or deletion of your User Content. Even after this Agreement is terminated, the following provisions of this Agreement will remain in effect: Sections 1.4(b), 4, 6, 7, 8 (excluding Section 8.1), 9, 10, 12, 13, and 14.
The Site and Services are provided “AS-IS” and “AS AVAILABLE” and we (and our suppliers) expressly disclaim any warranties and conditions of any kind, whether express or implied, including the warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We (and our suppliers) make no warranty that the Site or Services: (a) will meet your requirements; (b) will be available on an uninterrupted, timely, secure, or error-free basis; or (c) will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. Some states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
The following Section applies to users in the EEA and Switzerland: Tech Help LA is liable for defects in accordance with the applicable statutory provisions. With regard to companies, the warranty period is limited to twelve (12) months. An additional warranty is only provided if this has been expressly agreed.**
13. Limitation on Liability.
In no event shall we (and our suppliers) be liable to you or any third party for any lost profit or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to this Agreement or your use of, or inability to use, the Site or Services, even if we have been advised of the possibility of such damages. Access to, and use of, the Site and Services are at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data resulting therefrom. Notwithstanding anything to the contrary contained herein, our (and our suppliers’) liability to you for any damages arising from or related to this Agreement (for any cause whatsoever and regardless of the form of the action), will at all times be limited to the greater of (a) fifty us dollars ($50) or (b) amounts you have paid Tech Help LA in the prior 12 months (if any). The existence of more than one claim will not enlarge this limit. Some states do not allow the limitation or exclusion of liability for incidental of consequential damages, so the above limitation or exclusion may not apply to you and you may also have other legal rights that vary from state to state.**
13.2 The following Section applies to users in the EEA and Switzerland:
Tech Help LA is liable without limitation for (i) damages caused intentionally or with gross negligence by Tech Help LA, its legal representatives or executive staff and other assistants in performance; (ii) personal injury, damage to health and death caused intentionally or as a result of gross negligence on the part of Tech Help LA, its legal representatives or assistants in performance, and (iii) damages caused by the absence of warranted characteristics and for damages relating to product liability. Tech Help LA is liable for damages resulting from the breach of primary contractual obligations by Tech Help LA, its legal representatives or other assistants in performance; primary contractual obligations are such basic duties which form the essence of the Agreement which were decisive for the conclusion of the Agreement and its performance. If Tech Help LA breaches its primary obligations through simple negligence, then its ensuing liability shall be limited to the amount which was foreseeable by Tech Help LA at the time the respective service was performed.
This Agreement (including pricing terms) is subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any) and/or by prominently posting notice of the changes on our Site. Any changes to this agreement will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site or Services. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Continued use of our Site or Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
(A) GOVERNING LAW.
This Agreement shall be governed by and construed solely and exclusively in accordance with the laws of the State of California, USA without giving effect to any law that would result in the application of the law of another jurisdiction.
(B) UNITED STATES.
If you located are in the United States, the following applies to you. Please read this carefully. It affects your rights.
(i) Except for either party’s claims of infringement or misappropriation of the other party’s patent, copyright, trademark, or trade secret, any and all disputes between you and Tech Help LA arising under or related in any way to this Agreement, must be resolved through binding arbitration as described in this section. This agreement to arbitrate is intended to be interpreted broadly. It includes, but is not limited to, all claims and disputes relating to your use of any of the Tech Help LA Site and Service. (ii) You agree that by entering into this agreement, you and Tech Help LA are each waiving the right to trial by jury or to participate in a class action. You and Tech Help LA agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Any arbitration will take place on an individual basis; class arbitrations and class actions are not permitted. (iii) The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (“AAA”), as modified by this section. For any claim where the total amount of the award sought is $10,000 or less, the AAA, you and Tech Help LA must abide by the following rules: (a) the arbitration shall be conducted solely based on written submissions; and (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties. If the claim exceeds $10,000, the right to a hearing will be determined by the AAA rules, and the hearing (if any) must take place in your choice of the following locations: San Francisco, CA, Denver, CO, or New York, NY. The arbitrator’s ruling is binding and may be entered as a judgment in any court of competent jurisdiction. In the event this agreement to arbitrate is held unenforceable by a court, then the disputes that would otherwise have been arbitrated shall be exclusively brought in the state or federal courts located in San Francisco County, California. Claims of infringement or misappropriation of the other party’s patent, copyright, trademark, or trade secret shall be exclusively brought in the state and federal courts located in San Francisco County, California.
(C) EEA AND SWITZERLAND.
If you located are in the European Economic Area (EEA) or Switzerland, the parties irrevocably submit to the exclusive jurisdiction of the courts of London, England and their Courts of Appeal.
14.3 Entire Agreement.
This Agreement constitutes the entire agreement between you and us regarding the use of the Site and Services. Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect. The word including means including without limitation. If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Tech Help LA is that of an independent contractor, and neither party is an agent or partner of the other. This Agreement, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Tech Help LA’ prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. The terms of this Agreement shall be binding upon assignees.